An established and highly successful business in the South of England is embarking on a major CRM transformation programme - and is looking for an experienced Project Manager to lead it.
This is a high-impact, delivery-focused role where you will take full ownership of a business-critical programme. You ll sit at the centre of the organisation, working across senior leadership, internal teams, and external vendors to ensure the CRM rollout is delivered effectively, on time, and fully adopted.
The Role
You will own the CRM programme from end to end - shaping the plan, driving delivery, and ensuring the business gets real value from the system.
You ll be the key link between business stakeholders, the internal development team, and the CRM vendor, making sure everyone is aligned and accountable.
What You ll Be Doing
Leading the day-to-day delivery of a month CRM migration programme
Building and managing a clear, structured project plan
Tracking milestones, risks, and dependencies
Acting as the main point of contact for the CRM vendor
Translating business needs into clear requirements
Coordinating across IT, operations, and commercial teams
Overseeing the build of multiple internal tools and services
Managing rollout to multiple sites and ensuring adoption
Providing clear, concise updates to senior stakeholders
Identifying risks early and putting mitigation plans in place
What Success Looks Like
A CRM system delivered in phases, on time, and running smoothly
Strong adoption across the business
Clear, consistent progress against milestones
Risks managed proactively no major surprises
Stakeholders aligned, informed, and confident
What You ll Bring
Proven experience delivering complex CRM or technology programmes
Experience working in multi-stakeholder environments
Strong vendor management capability
A track record of owning delivery end-to-end
This role needs someone who is:
Delivery-focused and outcome-driven
Comfortable working in a fast-moving, sometimes messy environment
Calm under pressure
Willing to challenge constructively
Accountable and hands-on
This won t always be a neat or easy programme. There will be competing priorities, ambiguity, and some tough conversations along the way.
But for the right person, it s a chance to own and deliver a major transformation programme that really matters.
The Package
Salary circa £100,000 - 12-18 month FTC
Company car or car allowance
33 days holiday + birthday off
Interested? Please Click Apply Now! IT Project Manager (CRM Transformation) - FTC - Circa £100K