Department:
Customer Service
Location:
United Kingdom
Compensation:
£24,800 - £26,000 / year
Description
NCH are looking for a temporary administration assistant to assist our busy ChemAqua customer service team, on a hybrid basis at our European head office in Bilston.
The role will require strong administrative skills and office experience in order to support the customer service team.This will be on a fixed term contract for a maximum duration of 6 months to cover a period of maternity leave.
Key Responsibilities
* Receipt, processing and forwarding of customer inquiries and orders
* Coordination and cooperation with the production / logistics and accounting team as well as within the local Sales Operations team and local HR/payroll teams
* Management of local shipments and returns
* Office paperwork management - including but not limited to document filing, completing pre qualification questionnaires from customers, liaising with sales colleagues for invoices
* Manage e-mail and telephone enquiries from clients and employees
* Any other required administration duties as directed by supervisor
* Use NCH Learning or any other Company LMS as required
* Ensure adherence to NCH Europe's health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees
* Ensure adherence with all compliance standards and operate with integrity at all times
Skills, Knowledge and Expertise
* Strong customer service skills and/or experience, strong organisational skills - essential
* Any knowledge of Oracle or Salesforce is an advantage, any use of Oracle or Salesforce would be very beneficial
* Experience of working in a Shared Service environment is beneficial but not essential
* Confident working independently as well as able to work as a team member
* Ability to work effectively to deadlines and under pressure
* Excellent verbal and written communication skills and attention to detail
* Confident in dealing with employees at all levels
* Good organiational skills, dealing with different tasks at a time
Benefits
Company Pension
25 days holiday + Bank Holidays
4 x salary life insurance
Company Sick Pay
Comprehensive training and learning opportunities
Discounts on numerous leisure, financial and retail products
Cycle to work scheme
Technology Scheme
Employee Assistance Programme