Job Title: Housing Assistant (Housing Benefits and Planning) Salary: £13.69 P/H PAYE (Inclusive of Holiday Pay) | £15.66 P/H LTD Umbrella Hours: 36.25 Hours Per week Type: Temporary Ongoing Location: Leicestershire, LE67 Start Date: ASAP Work Pattern: Monday – Friday | 08:45am – 17:00pm We are seeking a proactive and customer-focused Housing Assistant to join a busy Housing Management team. This role is vital in providing frontline support to tenants and assisting in the smooth delivery of housing services. You will play a key part in maintaining excellent service standards and supporting the team’s wider objectives. Key Duties and Responsibilities: Act as the first point of contact for customers on all Housing Management matters Provide administrative support to the Housing Management team Engage in daily contact with tenants and their representatives regarding tenancy conditions and issues Assist with advice and information on tenancy breaches, anti-social behavior, and rent arrears Manage Right to Buy and Mutual Exchange cases, including property inspections Maintain and allocate waiting lists for garages and sites Support new tenants through the sign-up process Compile papers for legal action when necessary Ensure high standards of health and safety and promote equality and diversity Qualifications and Experience: Experience in a customer service or housing management environment K...