BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne. Key Benefits they offer: * Salary remuneration of £31,396 inclusive of a bonus. * Full-time permanent position * Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch) * Hybrid Working following training - Typically 2 days from home - 3 days office based * Free on-site parking * 33 days annual leave, including bank holidays (increases with length of service) * Company pension contribution (increases with length of service) * Financial Services Academy – Allowing employees to develop their career within the wealth management sector * Company/team events throughout the year Your Duties & Responsibilities include: * Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies. * Answering emails, secure messages and post/letters from both advisers and end clients within the SLA * Understanding system task failures and manually processing these * Answering incoming and making outgoing calls to build relationships with advisers and clients * Dealing with queries and helping to resolve escalation cases generated within the team You will need: * Strong Communication skills. * Strong problem-solving and decision-making skills. * Strong organisational and time management skills. * The ability to build positive relationships with team members, clients, and other stakeholders. * Knowledge of MS Office products, such as Excel and Word