PLEASE NOTE - THIS IS A 1 YEAR MATERNITY COVER POSITION ONLY
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Pay and Benefits:
MATERNITY COVER
£30,000 per annum
Life insurance - 3.5 times your salary
Work within a small team (8-9 people)
Share Save Scheme
Quarterly bonus
33 days holiday allowance (inc bank holidays)
Job Scope
As a Digital Tools Specialist part of the CRM & Digitalisation team you will make a big impact on the digitalization of the business to ensure that we continue to evolve our platforms for communication, sales and service. You will be a point of contact for the use of digital tools, developments, system faults and user queries, and a bridge between our Customer Service, IT and Digital corporate teams.
Responsibilities
Involved in the overall strategy of increasing traffic to the website and/or other future digital projects;
Evolving our B2B platforms to suit a changing environment to make them more valuable to our customers;
Query management: investigate escalated issues from CIC and other departments
Assist on user’s queries following troubleshooting guidelines;
Accounts maintenance: activation and privileges management;
Responsible for services initiatives and system maintenance updates to B2B customers;
Update of digital platforms content/translations: labels, informational documents, transactional emails;
Support to digitalization of legal agreements;
Ticket management/Technical issues reporting;
Integrate user requirements and possible solutions into the local process for improvements on the customer journey;
Present solutions, ideas and recommendations that serves the user requirements;
Participation on new functionalities training and conduct testing of developed functionalities;
Document new developments suggestions and requirements for improving user experience;
Be able to effectively communicate new services and functionalities to internal teams, assisting with training when necessary;
Collaborate with key stakeholders and support other CIC departments to ensure an aligned approach to customer experience
Must have Qualifications/Experience:
Detail oriented person with great organizational skills able to manage multiple projects and stakeholders;
Possess analytical and problem-solving skills to collect, interpret data, integrate new information to find patterns and achieve logical conclusions;
Good communicator;
Able to bring innovative ideas with research to improve the user experience online;
Proactive. Have a proven track record of ‘making a difference’;
Enjoy working in a fast-paced environment;
Be comfortable delivering throughout the project lifecycle;
Proven experience with B2B or B2C ecommerce platforms;
Be technologically aware, showing knowledge of UX best practices, software and industry trends;
Be comfortable with spreadsheets, data processing and reporting;
Proficiency in Office and SAP. Knowledge of HTML, CSS and UI development tools would be a plus. You must be comfortable learning some IT
Next steps:
Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.
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