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This range is provided by Auxilion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Service Desk Analyst
Monday – Friday 09.00 – 17:30 (Hybrid 3 days in, 2 days out)
About the Company and the Role
Auxilion is a leading provider of IT outsourcing and IT managed service solutions.
The Service Desk Analyst will be responsible for level 1 tickets raised by our clients.
You'll provide high‑quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.
You will have proven customer service and IT Support experience, excellent phone manner, IT Service desk / helpdesk experience, Microsoft O365, Active Directory, Exchange.
This role is an excellent opportunity to develop and advance your skills.
Position Responsibilities
* Be the point of contact for technical queries from our clients.
* Meet or exceed the SLA’s provided by the customer.
* Ensure a high level of service and customer satisfaction.
* Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10, 11 environments.
* Support standard desktop applications and operations.
* Invoke escalation procedure in a prompt and timely manner to other levels of support.
* Log calls accurately, update and close tickets in the service desk application.
* Document technical fixes and procedures.
* Level 1 technical services experience.
* Core Infrastructure – AD, Exchange, O365.
* Microsoft Office suite.
* Good understanding of Windows systems fundamentals and system management tasks.
* Excellent communication skills (verbal and written).
* Strong understanding of network concepts, TCP/IP stack and common Internet protocols.
* Excellent attention to detail.
* Experience working in a helpdesk environment.
Business Competencies
* Strong troubleshooting and problem‑solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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