SAV Group Royal Sutton Coldfield, England, United Kingdom
Operational Director
SAV Group Royal Sutton Coldfield, England, United Kingdom
Direct message the job poster from SAV Group
SAV Group is a specialist property investor and developer focused on repositioning and redeveloping commercial real estate across the UK. Our mission is to create long-term value for our investors and the communities we serve through impactful asset transformation.
Our portfolio of completed and active projects exceeds £800 million, spanning hotels, student accommodation, residential buildings, and retail assets. At SAV, we bring together curious, analytical minds who thrive on solving complex problems and challenging conventional thinking.
We are now looking for an experienced Operational Director to lead the transformation of the Gracechurch Shopping Centre in Sutton Coldfield.
About the Role
This is a hands-on leadership position focused on fixing operational fundamentals — not just maintaining the status quo. With a Facility Manager already in place, we’re looking for someone who can drive strategic improvements, cost-efficiency, and operational excellence across the centre.
You’ll be expected to question legacy systems, streamline processes, and set new standards for how the centre operates — with autonomy, accountability, and a clear mandate for reform.
Key Responsibilities
* Service Charge Reform. Take full ownership of reviewing, restructuring, and rationalising the service charge — in-house, not outsourced. Work closely with the Finance Director to build a cost model that is transparent, logical, and value-driven.
* Maintenance Oversight. Oversee both planned and reactive maintenance (lifts, HVAC, lighting, roofing, etc.), working alongside the Facility Manager to ensure proactive asset management with a long-term perspective.
* Security, Cleaning & Compliance Strategy. Redesign the structure and spend across security, cleaning, fire safety, and health and safety. Deliver consistent operational standards and bring budget efficiency to these critical services.
* Project Delivery (Minor Works & Upgrades). Lead small-to-medium refurbishment and improvement projects — managing contractors, timelines, budgets, and tenant coordination.
What We’re Looking For
* Operational Track Record. Background in facilities, construction, logistics, or similar hands-on industries. Not necessarily from traditional property — but must have experience delivering real-world operations and managing physical assets.
* Strong with Numbers. You’ll need to be comfortable working with budgets, cost breakdowns, and data-driven decision-making. An educational background in STEM, finance, or economics is ideal, but self-taught, high-performing candidates will also be considered.
* Leadership & Drive. We need a steady, confident operator who doesn’t shy away from pressure, complexity, or conflict. Someone who thrives on fixing systems, not maintaining them — and who leads with humility, clarity, and purpose.
* Location & Presence. You must be based within approximately one hour of Sutton Coldfield and available to be on-site regularly. This role is not remote.
* Salary: £90,000 – £110,000 per annum (dependent on experience)
* Benefits package including private health insurance, gym membership, mobile phone allowance
* Support for continuous professional development
Recruitment Process
We run a focused and transparent process:
* Screening Interview – Quick check on experience, expectations, and logistics
* Main Interview – Deep dive into operations, leadership, and service charge thinking
* Assessments
* Numerical reasoning
* Logical thinking
* Personality profiling
References
Final Note
This isn’t your typical centre management job. It's a reform-focused leadership role for someone who wants to challenge the status quo, fix broken systems, and deliver meaningful improvements on the ground. If you're passionate about operational excellence and want to be part of a serious transformation, we’d love to hear from you.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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