Salary: Competitive plus benefits
Working Pattern: Full Time
Contract Type: Permanent
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About The Role
The Senior People Shared Services Advisor supports the effective daily running of the People Shared Services team. You will:
Case Management & Advisory Support
Manage complex employee relations cases (e.g., long-term sickness, performance, conduct) in line with policy and legislation.
Build strong working relationships across the business, promoting trust and reliability.
Support organisational design changes, advising and coaching managers through consultation processes.
Produce clear, accurate documentation and formal correspondence.
Ensure all cases are logged, tracked, and resolved within agreed SLAs.
Maintain up-to-date knowledge of Employment Law to provide informed advice and minimise business risk.
Operational People Shared Service Support
Act as a point of escalation for complex cases, supporting Advisors to progress work effectively.
Resolve operational issues independently, balancing risk, policy, and business needs.
Provide daily operational oversight, escalating issues when necessary.
Service Excellence & Continuous Improvement
Encourage knowledge sharing and contribute to a collaborative team environment.
Support capability development in Advisors through guidance, coaching, and constructive feedback.
About You
You are a seasoned People professional with strong advisory experience, ideally within a shared services or high-volume environment. You have:
A strong working knowledge of employment law and People best practice.
Experience managing complex employee relations cases and acting as a point of escalation.
Excellent organisational skills, able to manage multiple priorities with high attention to detail.
Confidence in communication, able to quickly build credibility and influence senior stakeholders across the business.
A collaborative approach, providing guidance, informal coaching, and constructive feedback to colleagues.
Benefits
In addition to competitive salaries, we also offer the below core benefits:
20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers
Pension Scheme
Access to a wide range of career development
Additional benefits may apply depending on your role and area of the business