Are you a driven team leader with a passion for people, performance, and customer excellence? We’re looking for a Service Centre Leadto lead our Service Centre team and ensure outstanding service delivery that exceeds customer expectations every day.
In this role your main accountabilities will be:
* Accountable for leadership of direct reports to include ongoing direction, coaching, and development.
* Lead Service Centre team to continuously surpasses customer expectations.
* Ensure the team is the driving gear between the customers, Field Service and internal ABB departments.
* Continually improve and develop the team to ensure we are continually increasing customer satisfaction.
* Create and monitor the metrics to drive the day-to-day operations.
* Monitor and take actions to ensure correct reaction times as per the customers SLA ‘s.
* Support the day to day operational tasks as required.
* Leverage internal relationships to enhance business performance and customer experience.
* Drive change initiatives as required to improve efficiencies and execute on business commitments.
To make the above work, we are looking for a teamplayer who has a customer-oriented mindset and excellent coordination skills. Other essential requirements:
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Analytical and problem-solving mindset.
* Detail orientated with strong organizational and time management skills.
* Customer centric mindset with commitment to service excellence.
* Ability to effectively develop innovative solutions to customer service challenges.
* Experience in Dispatching Field Service Engineers is an advantage
* Proficiency in other European languages is an advantage.
* Proficiency in CRM and ERP systems is mandatory. SAP and SFDC Service Cloud experience is an advantage.
* Proven experience in a similar managerial position is mandatory.
* Proven experience in managing teams across multiple geographical countries is an advantage.
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.
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