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The Operations Improvement Lead is a member of the GB EQS Leadership Team, accountable for delivering performance improvement, employee engagement, and visible leadership impact across Equipment Services. The role drives standardisation, optimisation, and cost efficienc y to deliver measurable improvements in service quality, productivity, and operational performance. It ensures delivery of major conversion and initiative programmes across national accounts, ensures effective stakeholder delivery, and holds accountability for the Customer Service Contact Centre. With a strong focus on consistent customer service excellence this role acts as a catalyst for sustained improvement in cost, uptime, and customer experience.
Leading large‑scale operational improvement and transformation initiatives
Driving standardised, efficient, and customer‑focused service delivery
Championing continuous improvement, governance, and performance management
Leading and developing cross‑functional teams, including CI and Customer Service
Delivering national programmes with clear, measurable business benefitsBuilding a strong, engaged, and accountable performance culture
Proven strategic leadership capability with excellent communication and stakeholder management skills across all organisational levels
Strong capability to design and implement standardised processes while understanding and accommodating local operational complexities
Excellent analytical and problem‑solving skills, with a highly data‑driven approach to decision making
Demonstrated coaching and people development experience, building CI capability and embedding a standardisation mindset
Strong financial acumen, including cost analysis, business cases, and budget managementExtensive project and change management experience, delivering sustainable outcomes
Experience within equipment services, field service, technical operations, aftermarket/service centres, or asset maintenance environments
Familiarity with service management systems and performance reporting, including work order management, scheduling/dispatch, parts inventory, and technician productivity
Opportunity to shape long‑term operational excellence at scaleComplex and meaningful transformation agenda
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
We recognise we’ve got some way to go, but we’ll get there with the support of our people. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. xkybehq If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.