Job Description
Key Duties & Responsibilities
1. Lead and oversee housekeeping and laundry operations, ensuring consistently high standards of cleanliness, safety and presentation throughout the hotel
2. Ensure compliance with brand standards as well as health, safety and hygiene regulations across all guest and back‑of‑house areas
3. Plan staffing levels, support departmental budgeting and monitor costs to ensure efficient and responsible use of resources
4. Lead, motivate and develop the housekeeping team, fostering engagement, performance and continuous improvement
5. Work closely with Front Office and other departments to deliver seamless guest experiences and manage feedback or service issues proactively
6. Oversee inventory, linen, uniforms, amenities, equipment and supplier coordination to maintain quality and operational efficiency
7. Drive continuous improvement of housekeeping standards, processes and ways of working, with a strong focus on detail, consistency and guest perception
Qualifications
How Can You Succeed in This Role
8. Proven experience as Housekeeping Manager or Assistant Housekeeping Manager in the luxury hospitality segment
9. Strong understanding of luxury service standards, attention to detail and guest‑centric quality expectations
10. Demonstrated leadership experience managing and developing multicultural housekeeping teams
11. Solid knowledge of health, hygiene and safety regulations, including best practices in luxury hotel operations
12. Strong organizational and planning skills with cost awareness and budget understanding
13. Excellent communication and coordination skills; ability to work closely with Front Office and operational departments