Join our vibrant In Room Dining team at W London!
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
What You'll Be Doing
1. Responsible for the daily operations in In Room Dining; Taking orders over the phone and delivering the correct orders to the guest rooms. Additionally, you will make sure that all Mix Bars (aka mini bars) are filled with the correct items.
2. Making sure you you collect the In Room Dining trolleys in a timely manner.
3. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
4. Being in the know: You are the expert when it comes to B&F, and you know all the ins and outs on our menus, hotel facilities and possibilities. Amplify the guests stay by blowing them away with our IRD offering which you know everything about.
5. Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
6. Making sure everything sparkles, we all enjoy a clean environment
7. Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
8. You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
9. We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
10. Communicating with your team and other departments is key.
11. Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
W London - Why anywhere else?
12. Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
13. Service Charge - Paid each month!
14. Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
15. Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
16. Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
17. Uniform Provided - Dry cleaning included.
18. Company Pension Scheme – Save for your future.
19. Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
20. Celebrate - Awards and Recognition Celebrations
21. BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
22. Events - Monthly Calendar of Associate Focused & Fun Events
23. Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
24. Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
25. Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
26. Spa Discounts – 30% discount in our Away Spa
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.