Stamford Bridge Hotel, at Chelsea Football Club is seeking a confident Night Receptionist to become part of our Front Office Team. Our properties operate 24/7. Night shifts are 11pm to 7.30am.
You will report to the Night Manager, supporting towards providing our guests with memorable experiences of the city.
As Night Receptionist, You Will Be Responsible For
Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
Taking initiative in accommodating the customers' needs in a resourceful manner
Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensuring that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Receptionist, we require:
Excellent guest engagement skills
Ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
Ability to communicate and organise yourself in line with different guest expectations
A good command of English is essential, a second language is advantageous
Working with Stamford Bridge Hotel provides the following benefits to you:
Blue Hub – Chelsea Football Club Discount Platform
25 days Holiday (excluding Bank Holidays)
Company Workplace Pension
Private Medical Insurance – Tax Subsidiary
Employee Assistance Programme
Annual Travel Loan
CFC Membership Scheme
Free Eye Test
Life Assurance x 4 basic salary
L&D Apprenticeship Scheme (if applicable)
About Us
Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.
At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Employer: The Hotel at Chelsea Limited
Trading as: Stamford Bridge Hotel London managed by The Ascott Limited