Job summary
We are a friendly, busy GP Practice who are looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team. The aim of the role is to provide an efficient and effective reception service and assist with admin duties. Previous experience of working in a General practice is desirable but not essential. The post will be for 25 hours per week working 5 days Monday - Friday. You must be flexible to cover holidays and sickness at short notice.
Main duties of the job
Excellent communication skills - written and oral - strong IT skills - clear, polite telephone manner - effective time management - planning and organising - ability to work as a team member and autonomously - good interpersonal skills - ability to follow procedures and policy
Previous Applicants need not apply
About us
Tri-Links Medical Practice is a busy general practice located across 2 sites in Amington and Belgrave in Tamworth. We take pride in achieving high standards to support our patients and staff. We strive to provide excellent care by being honest, equal, accountable, respectable and being proud of our team
Job description
Job responsibilities
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Refer to Community Pharmacy where appropriate.Premises:Open up the reception / admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients. Keep all areas clean and tidy.Ensure all confidential information / prescriptions are locked awayEnsure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Explain practice protocols to new patients and those seeking temporary cover and ensure procedures are completed.Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.Action and deal with repeat prescription requests.Follow up on any patients tasks requested by the CliniciansThe role is very varied and interesting.Enter patient information on to the computer as required.Ensure that all new patients are registered onto the computer system promptly and accuratelyTo provide general support to the Doctors, Practice Manager and Health Professionals involving general clerical workInput Patient Data ensuring correct read codes are usedTo maintain the computer clinic system in an accurate and secure manner.To provide cover for members of the Reception team during periods of sickness and annual leave.Any other duties deemed reasonable by the Partners / Practice Manager
Job description Job responsibilities
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Refer to Community Pharmacy where appropriate.Premises:Open up the reception / admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients. Keep all areas clean and tidy.Ensure all confidential information / prescriptions are locked awayEnsure an effective and efficient reception service is provided to patients and any other visitors to the practiceDeal with all general enquiries, explain procedures and make new and follow-up appointments.Explain practice protocols to new patients and those seeking temporary cover and ensure procedures are completed.Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.Action and deal with repeat prescription requests.Follow up on any patients tasks requested by the CliniciansThe role is very varied and interesting.Enter patient information on to the computer as required.Ensure that all new patients are registered onto the computer system promptly and accuratelyTo provide general support to the Doctors, Practice Manager and Health Professionals involving general clerical workInput Patient Data ensuring correct read codes are usedTo maintain the computer clinic system in an accurate and secure manner.To provide cover for members of the Reception team during periods of sickness and annual leave.Any other duties deemed reasonable by the Partners / Practice Manager
Person Specification
Experience
Essential
Experience of working in a customer service role, preferably in a healthcare setting but this is not essential. Desirable
Experience of working with Emis Web and Docman desirable. However full training can be provided
Person Specification Experience
Essential
Experience of working in a customer service role, preferably in a healthcare setting but this is not essential. Desirable
Experience of working with Emis Web and Docman desirable. However full training can be provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tri-Links Medical Practice Address
130 Tamworth Road
Amington
Tamworth
Staffordshire
B77 3BZ
Employer's website