Insurance Advisor – Call Handler – Customer Service
26-32k Fully dependent on previous experience.
Are you passionate about helping people and delivering exceptional customer service?
Do you want to build a career in the insurance industry with a supportive, ethical, and customer-focused company? If so, our client is looking for YOU!
Insurance expertise is desirable however if you come from a corporate Customer Service background they can train you to do the rest.
About the Role an Insurance Advisor – Call Handler – Customer Service
As an Insurance Advisor, you’ll be the first point of contact for customers, providing tailored insurance advice and solutions that meet their unique needs. You’ll play a vital role in supporting their business goals while maintaining the highest standards of service, professionalism, and compliance.
What You’ll Bring:
* GCSE-level education or above
* Experience in insurance or a strong desire to learn (they provide full training!)
* Confident IT skills – Microsoft Office, email, internet
* Strong communication, persuasion, and problem-solving skills
* A passion for excellent customer care
Key Responsibilities of the Insurance Advisor – Call Handler – Customer Service
* Advise on and sell a range of insurance products
* Identify potential sales opportunities from customer interactions
* Ensure documentation and compliance are accurate and up to date
* Uphold FCA guidelines and ethical standards
* Maintain customer records with complete confidentiality (GDPR compliance)
Why join our client?
* A respected name in the insurance industry with a long-standing commitment to ethical service
* Ongoing training and development, they invest in your success!
* Supportive leadership and a close-knit team environment
* Opportunities for progression
* Work that truly makes a difference to customers’ lives
Our client values;
* Integrity, both in and outside the workplace
* A customer-first approach
* Openness, honesty, and clarity in communication
* A proactive and professional mindset