Join Our Team as a Patient Services Advisor
Are you a dedicated and enthusiastic individual looking for a rewarding role within the healthcare sector? We invite you to become a part of our expanding team at Ringmead Medical Group, serving the communities of Bracknell, Crowthorne, and Sandhurst. We offer a dynamic and supportive environment where you can make a real difference in patients' lives.
About Us
At Ringmead Medical Group, we pride ourselves on providing high-quality care in a friendly and welcoming atmosphere. As a Patient Services Advisor, you will play a crucial role in ensuring our patients receive the best possible service, whether over the phone or face-to-face. Join us and be a part of a team that values compassion, professionalism, and teamwork.
What You'll Do
As a Patient Services Advisor, your day-to-day responsibilities will include:
* Patient Interaction: Welcome and direct patients consulting with practice team members, ensuring they receive appropriate care.
* Prescription Management: Handle completed repeat prescriptions, making necessary checks.
* Premises Preparation: Open and prepare the premises punctually each morning.
* Message Management: Accurately take and record messages.
* Telephone Assistance: Answer calls promptly and courteously.
* Interpretation Services: Request interpretation services as needed.
* Result Communication: Provide test results following practice procedures.
* Appointment Scheduling: Process appointment requests via phone, electronically, and in person.
* Home Visit Requests: Record and prioritize urgent home visit requests.
What We Offer
* Competitive Salary: Starting at £12.21 per hour.
* Benefits Package: Including company pension, employee discounts, free flu jabs, private medical insurance, and more.
* Professional Development: Funded learning pathways and training opportunities.
* Work-Life Balance: Flexitime, birthday day off, and a supportive team environment.
What We're Looking For
To succeed in this role, you should have:
* IT Skills: Proficiency with basic computer operations.
* Customer Service Experience: At least one year of experience in a customer-facing role.
* Communication Skills: A good telephone manner and ability to handle inquiries efficiently.
* Team Spirit: Enjoy working collaboratively with a friendly and supportive team.
* Flexibility: Willingness to travel between our five locations in Bracknell, Crowthorne, and Sandhurst.
Preferred Qualifications:
* Education: GCSE or equivalent.
* Experience: Administrative experience and prior customer service roles.
* Language: Proficiency in English
Essential:
Ringmead Medical Group consists of five sites across Bracknell, Sandhurst and Crowthorne. This role requires you to work across all five sites therefore a full UK driving licence is essential.
Join Us
If you're hardworking, flexible, and passionate about making a difference in the lives of patients, we'd love to hear from you. Please note, if you are a patient of Ringmead Medical Group, you will be asked to transfer to another GP practice, if successful in your application.
Apply Now
We are excited to welcome new team members who are eager to contribute to our high-quality service. Apply today and be a part of our mission to provide exceptional healthcare to our community. Please note that we reserve the right to close this post early if we receive a significant number of satisfactory applications.
Job Types: Full-time, Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Private medical insurance
Work Location: In person
Application deadline: 30/09/2025
Expected start date: 20/10/2025