Role: Contracts Manager - Capital Works
Location: Essex
Salary: 65,000 - 70,000
Overview
We are seeking an experienced Contracts Manager to lead and oversee operational delivery across multiple work streams. This role involves managing teams and contractors, ensuring high‑quality service delivery, maintaining strong financial control, and meeting all contractual and performance requirements. You will be responsible for driving operational excellence, improving service outcomes, and ensuring all works are completed safely, on time, and to the required standard.
Key Responsibilities
Operational Leadership
* Provide full managerial leadership across allocated work areas, including the supervision of contractors and operational teams.
* Plan, schedule, and resource all works to ensure they are delivered within contractual timeframes.
* Ensure materials, information, and equipment are available to teams ahead of delivery deadlines.
* Conduct site inspections, investigations, and prepare reports with recommendations for improvement.
* Maintain high standards of work quality, safety, and customer service at all times.
Commercial & Financial Management
* Take overall responsibility for financial performance, ensuring profitability targets are achieved annually.
* Monitor operational and financial metrics, identifying issues and taking corrective action where necessary.
* Ensure timely invoicing of completed works and maximise income opportunities.
* Support continuous improvement and income generation initiatives within designated service areas.
Quality, Compliance & Health & Safety
* Develop and implement Quality Management Procedures to achieve consistent service standards.
* Ensure all work is undertaken safely and in accordance with legislative requirements and best practice.
* Maintain strong industrial relations and promote a positive, safe, and compliant working environment.
* Manage out-of-hours works when required, including emergency service responses.
People Management
* Lead, mentor, and support staff to ensure performance, behaviour, and conduct meet organisational expectations.
* Carry out performance appraisals, return-to-work interviews, attendance monitoring, and, where necessary, formal disciplinary processes.
* Provide flexible cover across the contract as needed, including deputising up or down the line.
* Support staff development and encourage best practice across the team.
Stakeholder & Client Engagement
* Build strong working relationships with clients and client representatives to ensure high levels of service delivery.
* Attend meetings with internal teams, external partners, and resident groups, including occasional out-of-hours attendance.
* Ensure the service consistently meets contractual commitments and client expectations.
About You
* Proven experience in managing contracts within construction, maintenance, or related sectors.
* Strong leadership and communication skills with the ability to manage teams and contractors effectively.
* Excellent organisational, planning, and problem‑solving abilities.
* Financially astute with strong commercial awareness.
* Committed to high-quality service delivery and continuous improvement.
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