Job Description
Job Title: Boutique Hotel Operations Manager
Salary: £35,000.00 per annum
About the Role
We are seeking an experienced and motivated Operations Manager to oversee the day-to-day running of a busy hotel operation. This role is key to ensuring smooth service across all departments while supporting business growth, particularly in food & beverage revenue and overall hotel performance.
Key Responsibilities
* Manage daily hotel operations across all departments
* Oversee Reception, Housekeeping, Maintenance, Kitchen, and Food & Beverage teams
* Ensure high standards of service and guest satisfaction
* Support cost control and contribute to budget and P&L management
* Work closely with the General Manager on staffing, scheduling, and team performance
* Take a hands-on approach to operations (approximately 50% operational involvement)
Team Structure
* Reports directly to the General Manager
* Manages 6 direct reports
* Oversees a team of approximately 45 employees
Skills & Experience
* Background in hospitality, ideally as a Head of Department in Front of House or Food & Beverage
* Strong leadership skills – approachable but able to maintain control
* Experience with hotel systems such as Opera and Micros Symphony preferred
* Good understanding of operational and financial management
* Personal Licence (desirable)
Working Pattern
* Business operates across weekdays and weekends
* Peak times include early evenings and weekends
What We Offer
* Competitive salary of £35,000.00 per annum
* Comprehensive training and development programmes
* Clear career progression opportunities, including fast-track development to General Manager level
* Health and wellbeing support, including wellness initiatives and mental health resources
* Employee discount on stays across company properties
* Recognition and reward programmes for employee achievements
* Flexible working arrangements where possible to support work–life balance
* Supportive, inclusive, and empowering team environment
Additional Information
* Start date: ASAP
* Probation period: 3 months
* Interview process: Initial Teams interview followed by face-to-face meeting