About the role
We're looking for a proactive and detail-driven Technical & Operational Support Assistant to join our Operations Support Team. This role plays a critical part in ensuring products are accepted, tested and released in line with defined specifications, legal requirements and customer expectations.
You'll be hands-on in the lab, supporting operations through qualitative and quantitative testing, ensuring compliance with SHEQ and food safety requirements, and providing wider operational and administrative support across the site.
If you enjoy a varied role, take pride in accuracy and safety, and thrive in a fast-paced, customer-driven environment, we'd love to hear from you.
Key responsibilities
* Promote and follow all Safety, Health & Environment (SHE) initiatives, policies and Golden Rules
* Maintain a safe, organised laboratory environment, completing daily start-up and shutdown processes
* Carry out qualitative and quantitative testing, including sampling for investigations, SHEQ and food safety purposes
* Coordinate with the Langley site to ensure samples requiring long-term storage are correctly packed, dispatched and transferred
* Provide operational support to ensure packaging, marking, placarding and labelling meet requirements at point of release
* Troubleshoot labelling issues and maintain sufficient stock levels
* Support office-based functions, including incoming and dispatch paperwork and shipment documentation
* Inspect road–sea–road shipments and complete Container Packing Certificates
* Carry out site inspections and audits as required, reporting in line with the integrated management system
* Accurately record data, observations and documentation, escalating issues promptly and supporting corrective actions
What we're looking for
* A practical, proactive problem solver who can adapt to a dynamic, customer-focused environment
* Highly organised, thorough and detail-oriented, with a tenacious and driven approach
* Able to quickly learn new information and apply innovative thinking to complex queries
* Excellent written and verbal communication skills, with confidence dealing with customers and internal stakeholders
* IT literate, with the ability to collate and present data from multiple sources
* Quality-conscious, process-driven and comfortable working to specific requirements
* A strong team player with a customer-first mindset
* Flexible and comfortable managing multiple and varied tasks
Why join us?
* A varied and hands-on role with real operational impact
* Supportive team environment with opportunities to develop technical and compliance skills
* A business that values safety, quality and continuous improvement
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person