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Job Title: Senior Service Delivery Supervisor
Location: Thames Road, Dartford, DA1 5QJ
Salary: 45,000 to 50,000 per annum
Job Type: Permanent, Full time
About Us
Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries.
About The Role
To lead and manage the operational delivery of key services across the London Borough of Bexley. The Senior Supervisor will be responsible for overseeing a team of supervisors and ensuring that frontline services are delivered efficiently, safely, and in line with agreed service standards. They will use their skills and experience to develop the supervisory team to achieve operational excellence, with a core focus of the role being to drive down the key metrics and improve service performance.
Responsibilities
Operational Leadership:
* Oversee the day-to-day delivery of services across the borough.
* Manage and support a team of supervisors, ensuring effective supervision of their respective teams.
* Ensure all operations are carried out in compliance with health and safety regulations and Company policies.
Performance Management
* Monitor and analyse service performance data to identify trends, risks, and areas for improvement.
* Lead initiatives to improve key service metrics.
* Implement proactive strategies and corrective actions in collaboration with supervisors and operational teams.
* Manage sickness/absence in line with the Company's expectations and thresholds, and coach the supervisory team on effective absence and case management techniques to address persistent absences.
Team Development
* Mentor and coach supervisors to build leadership capability and improve team performance.
* Identify training needs and support ongoing professional development within the supervisory team.
* Promote a culture of accountability, ownership, and continuous improvement.
Stakeholder Engagement
* Liaise with the contract management team, council officers, contractors, residents, and other internal departments to resolve service delivery issues.
* Handle escalated service complaints and ensure timely, professional resolution.
* Represent the contract management team in meetings and contribute to service reviews and planning.
Reporting And Compliance
* Prepare regular reports on operational performance, staffing and service improvements.
* Maintain accurate records in line with GDPR and Company policies and procedures.
* Ensure compliance with environmental and waste legislation, industry standards, and Company policies.
* Review contract reporting and produce action plans to address underperforming team members.
* Ensure the service operates compliantly and safely at all times.
* Ensure the supervisory team perform regular checks with their teams and report back any issues identified with the view to managing information appropriately until resolution is achieved.
Essential
About you:
* Strong leadership skills
* Excellent communication skills, both verbal and written.
* Strong organisational skills
* Strong people management skills
* Previous supervisory management experience.
* Managing client relations
* Managing performance metrics
* Exceeding operational targets
Desirable
* Previous experience in waste management services, particularly in local authority.
Benefits
* Life Insurance with access to GP24
* Commitment to wellbeing through Employee Assistance Programme
* Electric Car salary sacrifice scheme for eligible employees
* Cycle to work scheme
* Company Events
* GymFlex salary sacrifice
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of; Service Operations Supervisor, Delivery Team Lead, Customer Service Supervisor, Senior Operations Assistant, Operations and Client Services Manager may also be considered
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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