Job Description
Customer Advisor, Belfast, £25,983.50 per annum, permanent
Your new company
Join a forward-thinking organisation that plays a vital role in supporting customers and communities through essential services. With a strong focus on customer care, safety, and innovation, the organisation is committed to delivering excellent service standards while fostering a collaborative and inclusive working environment.
Your new role
As a Customer Advisor, you will be part of a dynamic Customer Services team, acting as the first point of contact for customers. You will handle a high volume of incoming and outgoing calls, emails, and service requests, ensuring every interaction is managed professionally and efficiently.Your role will be varied and fast-paced, including responding to customer enquiries, handling complaints, supporting emergency response processes, and coordinating appointments with field operatives. You will also play a key role in planning and scheduling maintenance work, maintaining accurate records, and ensuring all data is handled securely and in line with regulatory requirements.This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is passionate about delivering outstanding customer service.
What you'll need to succeed
Essential
* Demonstrable written communication skills
* Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
* At least two years’ experience working within a contact centre dealing with high volume telephone enquiries; OR At least three years’ experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements
* At least one years’ administrative experience
* Excellent IT skills
* Ability to work as part of a team and on own initiative without supervision
* Ability to multitask various activities
* Excellent communication skills including a polite & friendly telephone manner
* Ability to remain calm and act with professionalism under pressure
* High level of accuracy and attention to detail
Desirable
* At least one years’ experience managing appointments using a diary system
* Experience of updating high levels of data on a computer system
* Experience of complaint handling
What you'll get in return
* £25,983.50 per annum
* Permanent full time position
* 37 hours per week 8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday. 1 late finish of 7pm per week.
* Closing date is 22nd June 2026 at midnight
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4803872