Patient Services Supervisor
40932BR
40932BR
Position Description
Champions a values-based culture to promote unit effectiveness. Directs and supervises Patient Services staff in processing patients. Oversees scheduling of appointments, patient visits, receiving patients, and maintaining records; processes charges for clinic services, files insurance claims, responds to requests for information from patients and insurance companies, and maintains related departmental information. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Most work is performed according to established procedures; unusual problems are referred to the supervisor.
Major/Essential Functions
* Oversees daily operations of Patient Services team, ensuring efficient patient flow and service delivery.
* Manages patient scheduling, appointment confirmations, and reminder systems to maximize provider efficiency and patient access.
* Supervises calls and patient registration processes, ensuring accurate data collection.
* Develops and delivers training for Call Center team members to ensure competency.
* Maintains knowledge of TTUHSC policies for recruiting, developing, and evaluating Call Center Staff.
* Possesses knowledge of health information technology, including electronic medical records and health data systems.
* Maintains staff schedules to ensure shift coverage.
* Monitors KPIs related to patient access, billing accuracy, and customer service.
* Leads recruitment and hiring for Call Center staff.
* Assigns and balances workload to enhance productivity; reviews work for effectiveness.
* Assists the Director with projects to improve staff and patient outcomes.
* Fosters a positive, collaborative work environment.
* Performs other duties as assigned by leadership.
Required Qualifications
High school diploma or equivalent. Minimum of five (5) years of customer service experience, including two (2) years in a supervisory role. Clinic or physician's office experience preferred, or at least three (3) years at TTUHSC in the Patient Services Program with one (1) year supervisory experience.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=889576
All qualified applicants will be considered without regard to sex, race, color, national origin, religion, age, disability, veteran status, or genetic information.
The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires colleges to disclose campus crime data annually. The report is available at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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