Job overview
An exciting opportunity has arisen on B14. The role of the HCA is to assist in maintaining the highest possible standard of care under the supervision of a Registered nurse. To maintain a tidy and welcoming environment for patients and relatives. The staff will be involved with many members of the MDT.
B14 specialises in caring for Maxilo facial, ENT and Urology patients. Tracheostomies and laryngectomies.
Main duties of the job
The ward is a busy, modern unit with a professional but friendly team delivering high standards of care. We are looking for a highly enthusiastic, motivated and committed support worker to deliver high quality holistic nursing care to patients and to join our forward thinking and ever developing team. You should have good communication and interpersonal skills, enabling you to work effectively as part of the team and deal with complex sensitive information in a professional manner.
Main duties of the job
1. Provide good quality personalised care in accordance with agreed local and national
2. Performs essential nursing care to a high quality standard which meets the individual needs of patients
3. If required, help patients with personal hygiene, including care of hair, teeth and nails and under supervision assist with oral hygiene of conscious patients
4. Assist with bathing in bed and in the bathroom, with turning and repositioning of patients, using mechanical aids and bed appliances if required
5. Assist in the care of pressure areas and the care of the incontinent patient
6. Achieve and maintain Core Skills Training, complete the Care Certificate and Healthcare Assistant Induction
7. Demonstrates compassion by recognising and responding to individual needs in a warm, thoughtful, sensitive and helpful way
8. Supports the delivery of high quality end of life care, including care of the deceased and bereaved relatives
9. Maintains patient privacy, dignity with respect at all times
10. Proactively engages with patients, relatives and carers to seek their views, and gain co-operation and agreement
11. Reports or escalates concerns about any patient’s condition immediately to a registered nurse
12. Identify and report any patients needs that are not included in the care plan
Working for our organisation
Underpinning the Trust’s vision and values are the following key operating principles that influence the way in which the Trust does business:-
* Understand the world we live in and deal with it
* We are clinically led and management supported
* Support departments support the front line
* Everything is delivered by and through Divisions
* Compliance with standards and targets are a given. They are the things we do to help secure our independence and influence
* Quality is our organising principle – driving quality up and cost down is not mutually exclusive
* We deliver what we say we need to
Post holders are expected to work flexibly within their pay band. They should only be expected to carry our activities for which they are competent. Alternatively they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.
The Trust operates a Tobacco Control Policy.
Detailed job description and main responsibilities
1. Provide good quality personalised care in accordance with agreed local and national
2. Performs essential nursing care to a high quality standard which meets the individual needs of patients
3. If required, help patients with personal hygiene, including care of hair, teeth and nails and under supervision assist with oral hygiene of conscious patients
4. Assist with bathing in bed and in the bathroom, with turning and repositioning of patients, using mechanical aids and bed appliances if required
5. Assist in the care of pressure areas and the care of the incontinent patient
6. Achieve and maintain Core Skills Training, complete the Care Certificate and Healthcare Assistant Induction
7. Demonstrates compassion by recognising and responding to individual needs in a warm, thoughtful, sensitive and helpful way
8. Supports the delivery of high quality end of life care, including care of the deceased and bereaved relatives
9. Maintains patient privacy, dignity with respect at all times
10. Proactively engages with patients, relatives and carers to seek their views, and gain co-operation and agreement
11. Reports or escalates concerns about any patient’s condition immediately to a registered nurse
12. Identify and report any patients needs that are not included in the care plan
13. Correct use, maintenance and cleaning of pressure relieving devices
14. Provide patients with appropriate activities and stimulation to promote wellbeing and recovery in particular when providing enhanced care supervision
15. Present a positive image of self, team and the organisation
16. Introduces self to patients at the start of each shift
17. Welcome visitors in a manner which promotes a positive image of yourself and team you work within
18. Ensure compliance with Trust Uniform Policy
19. Take samples from patients for testing or dispatching after appropriate training and competency assessments eg: Urine, sputum, faeces, MRSA swabs
20. Ensure that any samples taken are dispatched as per Trust procedures
21. Ensure that samples obtained are stored correctly while awaiting collection and take/send samples to pathology as directed.
22. Complete all documentation correctly.
23. Assist patients to meet nutritional and hydration needs in line with their individual care plan
24. Ensure timely completion of menu card and gives assistance to patients if required
25. Prepares patients for mealtimes in timely manner where required
26. Assists patients with eating and drinking, provides adaptive aids if required.
27. Prepares and administers beverages for patients in timely manner
28. Weighs patients accurately as directed and records results
29. Food/fluid charts are fully completed in a timely manner to Trust standards
30. Assist to maintain patient safety, conforming to health, safety and security legislation, policies, procedures and guidelines .
31. Uphold uniform policy at all times
32. Ensure nurse call systems are answered in timely way
33. Is able to demonstrate the correct use of cot slides, blue tray and wet floor signs.
34. Is compliant with moving and handling update training
35. Reports all accidents, incidents, near misses, faulty equipment, environmental issues immediately as per Trust Policy
36. Assist in maintaining standards of care to improve the patient experience and outcome of
37. Ensure patients are safe, comfortable with their care needs met
38. Takes an active part in ward handovers
39. Participates in audit and evaluation programmes as requested
40. Makes constructive suggestions to how the services can be improved
41. Challenges or reports poor standards of care or inappropriate behaviour and escalates concerns about the safety and wellbeing of patients
42. Uses survey to gain patient feedback about their experience of their care
43. Undertakes intentional rounding and documentation of as requested to meet ward standards
44. In the absence of ward clerks participate in filing of notes, collection/delivery of notes from and to other departments. Admit onto PAS system and update EPTS if requested.
45. Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals
46. Treats everyone with dignity and respect
47. Offers choice to meet individual patients needs
48. Acts in accordance with current legislation, policies and procedures and good practice relating to equality and diversity.
49. Addresses/reports behaviour that undermines equality and diversity
50. Contribute to maintaining safe, clean, and productive care environment, compliant with standards for hygiene and
51. Unpack linens and stores to maintain stock levels in a timely manner
52. Ensure that ward and utility areas kept clean and tidy
53. Make beds and change them in a timely manner to keep patients clean and comfortable and bed areas correctly prepared for new admissions and complete bedside checklist
54. Carry out basic administration tasks in the absence of the ward clerk, eg filing, ordering, check stock levels, printing of patient wristbands
55. Keep ward equipment cleaned and labelled, completing ward cleaning checklists eg commodes, baths and lockers
56. Help patients with the care of their personal belongings
57. Reports faulty equipment for repair promptly
58. Orders and cancels pressure relieving equipment as directed
59. Complete mattress audits checking mattresses are fit for purpose
60. Dispose of clinical waste and used linen as per Trust Policy
61. Ensure that telephones answered stating name, role and department within 6 rings where possible
62. 63. reports outcomes of cae activities in a timely manner documentation is complete and d documentation is complete and actively Transfer patients to other wards, clinics, departments or hospitals and undertaken chaperon and escort duties in adherence with the Trusts transfer policy
64. Transfer patients to other wards, clinics, departments or hospitals and undertake chaperon and escort duties in adherence with the Trusts Transfer Policy.
COMMUNICATION
* Communicate all relevant information to the Registered Nurses in a professional and timely way
* Reports outcomes of care activities, in a timely manner
* Ensure all documentation meets Trust Standards
* Proactively engages with patients, relatives, carers to seek their views, and gain co-operation and agreement.
* Documentation is complete and in order
* Introduces self to patients at the start of each shift
* Welcome visitors in a manner which promotes a positive image of yourself and team you work within
* Uses surveys to gain patient feedback about their experience of their care
TRAINING AND DEVELOPMENT
1. Maintain and develop own competence
2. Actively participates in the appraisal process
3. Has a current appraisal and Personal Development Plan
4. Undertakes identified learning and development opportunities, as per Care Certificate and as agreed with manager.
5. Mandatory training as outlined by the Trust is up to date
6. Meets National HCA Code of Conduct (DH 2013)
7. Ensure all learning and competencies are completed for use of any equipment used within your role
8. Once airway competent and training completed and standards are maintained then progression to band 3.
ORGANISATIONAL RESPONSIBILITIES
1. Actively try to resolve issues and complaints at local level and then report the outcome to line manager
2. Gives clear and concise advice to people on the procedures in place e.g PALS, complaints.
3. Resolve potential conflicts as per conflict resolution guidance and the promotion of zero tolerance
4. Report incidents of violence or aggression immediately in order to seek help and support
PROFESSIONAL RESPONSIBILITIES
1. Participate in the rehabilitation of patients in hospital
2. Participate in the safe transfer of patients
3. Support and encourage patients to be active participants in their care and recovery plans e.g. promoting independence with dressing, undressing, taking to the toilet and using commodes
4. Transfer patients to other wards, clinics, departments or hospitals and undertake chaperon and escort duties in adherence with the Trusts Transfer Policy.
PROCEDURES WHICH MUST NOT BE UNDERTAKEN BY A HEALTH CARE ASSISTANT
1. Changing Intra-venous infusions
2. Giving medical information to patients or relatives
3. Gastric tube feeding
4. Responsibility for the care of an unconscious patient
5. Giving medicine or drugs – orally, by injection, inhalation or rectal administration
6. Aseptic techniques
7. Assessment of nursing needs, planning of care and evaluation of nursing care
EMPLOYMENT ACTS AND CODES OF PRACTICE
All employees are required to comply with employment legislation and codes of good practice.
Equality and Diversity
We are an Equal Opportunities employer and will do all we can to make sure that job applicants and employees do not receive less favourable treatment because of their age, sex, marital status, faith, race, disability or sexual orientation, or for any other reason that is not justified.
Health and Safety
In accordance with the Health and Safety at Work Act 1974, and other supplementary legislation, all employees are required to follow Trust Health and Safety policies and safe working procedures, take reasonable care to avoid injury during the course of their work, and co-operate with the Trust and others in meeting statutory requirements.
Person specification
essential
Essential criteria
* previous experience
Desirable criteria
* Airway management