Job Description
As our next Multi Skilled Team Member, you…
* Are the ‘face of IBIS Budget London Barking’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
* Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
* Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
* Look to create sparkles (memorable moments) for our guests.
* Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
* Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests
* Breakfast Shift / Nights shift on a rotation basis.
Qualifications
* Food and Beverage Experience required.
* Prior experience working with Opera or a related system is preferable but not mandatory.
* Fluency in English.
* Customer Service.
* Positive problem solving approach.
* Time-Keeping.
* Organised.
* Multi-tasking.
* Able to work under pressure.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Our mission at Ibis Budget London Barking is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.