Help us build trust in our data and drive smarter, more transparent, evidence-based decisions across the Council.
Working Style
This is a hybrid working role; you’ll be based in the Borough 60% of the week, collaborating across services to improve how data supports residents and community outcomes. Whether you’re on the frontline or behind the scenes, you’ll be part of a dedicated, forward-thinking team making a measurable difference.
What you'll be doing
* This is a newly created, high impact role that blends technical skill, governance expertise, and strategic influence.
* Act as the Council’s authority on CRM data quality and compliance, maintaining the integrity of our complex, high-volume resident and service datasets.
* Build a culture of data quality and accountability across the organisation, designing and delivering training, guidance, and practical support to embed consistent, ethical, and transparent data practices at every level of the Council.
* Lead data analysis and quality assurance, producing insightful and actionable reports and insights that help senior leaders make informed, evidence-based decisions.
* Analyse complex datasets to spot trends, identify service gaps, and make evidence-led recommendations that improve how we serve residents.
* Define and enforce CRM data standards, oversee regular compliance checks and audits, and design automated data‑quality and validation processes.
* Collaborate with the Digital Development and Technology (DD&T) team on system upgrades, migrations, and CRM enhancements, including smarter data cleansing tools and Power BI dashboards.
What you'll bring
* Analytical and technically skilled professional with proven experience in Microsoft Dynamics 365 administration.
* Advanced proficiency in SQL and Power BI, and ability to manage large, complex datasets with precision and confidence.
* Strong understanding of database design, system architecture, data models, GDPR, data protection, and corporate governance requirements.
* Excellent communication and influencing skills, able to translate complex analysis into clear, actionable insights for both technical and non-technical audiences.
* Commitment to accuracy, clarity, consistency, and a proactive approach to spotting risks and proposing improvements.
* Collaborative mindset, capable of building trust and guiding colleagues at all levels to adopt better data practices.
Why join us
At RBKC, we invest in our people, our communities, and our future. This is an exciting opportunity to lead how a London borough uses CRM data to power better, fairer decisions. You’ll shape data governance from the ground up and support the Council’s values of Putting Communities First, Respect, Integrity and Working Together.
We’ll support you with training, leadership development, and access to the We Are Learning Hub, enabling you to advance your technical and leadership skills. Enjoy the flexibility of hybrid working and be part of a team that values collaboration, curiosity and impact. Your work will have real-world outcomes—ensuring transparency, improving efficiency, and helping services deliver with confidence.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in delivering services with care and competence, listening to our residents and acting with integrity.
Interview Details
Face-to-face interviews scheduled for 18/12/2025.
Application Process
Please apply online, explaining how you meet the requirements set out in the person specification and job description. A full application is required; CVs will not be considered. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer—committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale, plus any agreed cost-of-living pay rises.
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