The responsibilities of this role include, but are not limited to:
* · Operate as the point of contact for assigned customers.
* · This role is primarily Field-based (a typical minimum of 80% field-based) with a potential requirement to make visits to customer sites when there is a clear business need.
* · Call cycles for customers and prospects defined and adhered to. Use a variety of digital media, including video calls, to maintain close customer contact. Call cycle objectives should be set in the customer management plan (CMP).
* · Assist in the preparation of quotes and submission of tenders.
* · Be actively involved in preparation of annual sales budgets and forecasts for the relevant territory.
* · Ensure queries are resolved in defined timeframe and against over-arching Heidelberg Materials metric (< 3% of revenue in query at any time, or lower if we are already achieving <3%).
* · Improve share of wallet through upselling/cross-selling at required profitability level.
* · Develop and maintain long-term Commercial relationships with customer accounts supported by a customer strategy to deliver on the Market Strategy Plan (MSP).
* · Enable the customer to receive required products & services in a timely manner by ensuring there is business alignment (including between sales, operations and logistics).
* · Communicate market/customer needs and demands to Heidelberg Materials through identifying insights.
* · Forecast and tracks customer account metric achievement.
* · Manage projects within customer relationships, working to carry out customer goals while meeting company goals.
* · Identify opportunities to grow business with existing and new customers in line with the product line/region strategy.
* · Coordinate with colleagues working on the same account to ensure consistent service.
* · Collaborate with other sales teams and colleagues to reach prospective customers.
* · Service multiple customers concurrently (includes, prospects, new & existing).
* · Keep records of customer transactions and interactions (Brick wall, CMP, 5 min Planner).
* · Ensure account records and details are correct in Heidelberg Material Systems (CRM, SAP) and sales processes are followed.
* · Proactively use market data - including ABI - to identify profitable sales opportunities.
* · Review Net Promoter Scores (NPS) to identify strong performance or weaknesses and collaborate with colleagues to drive collective performance and improved customer experiences.
What's on Offer:
Salary: £47,000 - £52,000
Location: Scotland/Northern England
Hours: 40
Company Car
Bonus scheme
Cement business line
Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover