Sales Office Manager Location: Nottingham Salary: £40,000 - £45,000 Hours: Monday-Thursday 8:00am-5:00pm | Friday 8:00am-12:00pm (WFH option available on Friday) We are seeking an experienced and proactive Sales Office Manager to lead our clients sales support function and play a key role in driving business growth. This is a pivotal position within the organisation, acting as the link between sales, production, and customers. You will be responsible for ensuring smooth day-to-day operations, improving processes, and supporting both new business and customer retention. You will also take ownership of a new CRM system implementation, helping to shape and improve how the business operates going forward. Key Responsibilities Manage the daily operations of the sales office Lead, support, and develop a small and growing team Oversee quotations, ensuring accuracy and timely delivery Act as a key point of contact for customer enquiries and relationships Support new business activity and customer retention strategies Monitor sales performance and KPI reporting Drive process improvements and operational efficiency Support implementation and ongoing development of a new CRM system Liaise with production and engineering teams to ensure customer requirements are met About You Experience in sales administration, office management, or a similar role Strong organisational and communication skills Commercially aware with a proactive, problem-solving approach Confident using Microsoft Office, particularly Excel Experience with CRM systems is preferred Ability to manage workload, deadlines, and coordinate a small team Experience within an engineering or manufacturing environment is advantageous but not essential. If you are looking for a role where you can take ownership, improve processes, and contribute to business growth, we would like to hear from you. INDAS