Better places, thriving communities.
SWR Network Reassurance Officer (Response Officer)
Location: Portsmouth and Southsea Station
Hourly Rate: £15.82
Contract Type: Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
About the Role:
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Key Responsibilities:
1. Patrol trains across the SWR network to monitor compliance with Railway Byelaws
2. Provide a visible, reassuring presence onboard trains and at stations
3. Engage with members of the public to promote safety and prevent antisocial behaviour
4. Support railway staff with any incidents or enforcement needs
5. Respond promptly and professionally to onboard or station-based emergencies
6. Handle and operate body-worn video cameras in line with protocol
7. Report and document incidents, including preparing statements for submission to British Transport Police
8. Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
9. Provide excellent customer service to passengers, offering information and assistance
10. Adhere to all Health & Safety and site-specific operational procedures
11. Undertake any additional reasonable duties as requested by senior staff or station management
What We're Looking For:
12. Valid and in-date SIA Door Supervisor Licence (required)
13. Previous experience in transport, public-facing security, or law enforcement preferred
14. Confidence in dealing with challenging situations professionally and calmly
15. Strong communication skills with a customer-focused approach
16. Ability to work independently while following procedures
17. Willingness to work flexible hours, including weekends and public holidays
What We Offer:
18. Competitive pay at £15.82 per hour
19. Guaranteed minimum 40 hours per week, with opportunities for more
20. Life cover of at least £10,
21. Access to Virtual GP services
22. Exclusive savings through MiDeals (discounts at major retailers and leisure providers)
23. Recognition through Mitie Stars – with prizes of up to £10,
24. Access to a wide range of training and development opportunities
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .