Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone focuses on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone emphasizes a collaborative, inclusive environment that supports employees and enables them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our knowledge base to execute initiatives, we deliver both short-term and long-term value to clients and apply continuous service improvement to deliver transformational IT benefits. With Intelligent Automation, Milestone helps businesses accelerate their IT transformation, enabling a sharper focus on business objectives and improved employee productivity. With key technology partnerships and a people-first approach, Milestone delivers industry-leading innovation to clients. With more than 3,000 employees serving over 200 companies worldwide, we are committed to revolutionizing how IT is deployed globally.
How You Will Make An Impact
* Triage, troubleshoot & resolve front line production support alerts and tickets.
* Monitor high-traffic systems responsible for operations including applications, containers, middleware, physical hardware & databases.
* Have a systematic, test and measure approach to continually improving operations & monitoring.
* Understand Web Service APIs, Internet architecture, & common client-server technology stacks.
* Provide a high level of customer experience to our internal and external stakeholders.
* Work closely with third parties, interacting with many partners such as Visa, MasterCard, and American Express to resolve platform issues.
* Be a confident communicator, leading telephone or video calls with internal teams & external partners.
* Support new Apple Pay projects when launched.
* Have previous production or application support experience, preferably with large-scale distributed systems.
What You Will Need To Succeed
* Proficiency handling incident management & problem management at an application support level.
* Experience troubleshooting, analyzing log files & resolving technical problems with Java-based applications in a fast-paced environment.
* Experience using the Splunk software platform (or similar analytical tool) is preferable.
* Hands-on knowledge with one or more monitoring tools such as Nagios, Prometheus, Grafana, DataDog, AppDynamics, etc. (highly preferred).
* Understanding of KPI’s, metrics and SLO’s.
* An exceptionally high level of attention to detail.
* Self-motivated, with the ability to work independently and as part of a team.
* Competency in one or more coding or scripting languages (Python/Ansible/Go/Bash/Ruby) advantageous but not mandatory.
* Experience automating manual tasks.
* Knowledge of version control tools such as Git or SVN will be useful.
* Effective verbal and written communication skills.
* Most importantly, a passion for ensuring our customers and stakeholders always get the best possible experience.
Preferred Qualifications
* Well organized, ability to learn on the fly, self-development, problem solving, functional/technical skills.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team looks forward to meeting you.
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