Female applications only (Advertised in accordance with the Equality Act 2010 (Schedule 9, Part 1) as a genuine occupational qualification for the post). The service given by our client is regulated by CQC. This is a great opportunity to work in an established and developing service. This role would suit a Bank Support Worker who has a desire to provide a wider range of support to others who wish to go on and live independently in the community and it involves supporting people with mental health issues, a learning disability, physical disability and various other health issues. In return for your qualifications and experience you will be rewarded with a great deal of job satisfaction. The role is based in Birmingham and you will need to have immediate availability. What we need from you as a Bank Support Worker : Essential: NVQ Level 2 or 3 in Health & Social Care Other requirements: Some experience in a similar role in Care in the UK You will know how to be sensitive to peoples needs You have an understanding, patient, practical and respectful nature You can show privacy, dignity and confidentiality to all service user especially to a persons cultural, religious and gender needs in all aspects of their care You are considerate, caring and reassuring towards the people using the service You will have an understanding of how your actions and attitudes have a major impact on a quality of the service offered to service users Have an understanding of mental health issues Good communication, organisational and report writing skills Have the ability to encourage and motivate service users Able to liaise with professionals/families and carers Be well mannered, courteous and professional What the role involves: Ensure high standards of care are maintained by giving physical, personal and emotional support Help to implement a care structure - being part of the continued assessment and review of an individuals needs Give medication with guidance from management/senior care team Respond to on-call queries as needed Answer referrals ensuring correct paper work is completed by the team Complete incident forms and provide updates to management Ensure all paperwork e.g. - handovers, medication, temperature checks are carried out Carry out assessments and weekly audits of services users paperwork and ensure actions have been completed Liaise with colleagues, managers and professionals Follow policies and procedures including health & safety checks Find cover for staff when needed e.g. sickness and annual leave Any other duties required to complete the job satisfactorily Training: Staff will need to complete mandatory online training to stay compliant with CQC regulations Salary/Hours: £11.44 per hour Hours: Nights 12 hour shifts. Some flexibility is needed and the hours will be confirmed at interview stage. Please note that employment will be subject to excellent references and an enhanced DBS disclosure being obtained. This role is not for sponsored applications. Please apply now