Teya Milton Keynes, England, United Kingdom
Customer Retentions & Growth Agent
Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Job Description
What will you be doing?
You'll be reaching out to clients coming close to their contract end dates, negotiating renewal plans, implementing killer retention strategies, and analysing current growth tactics to help boost our services through innovative proposals.
* Negotiating: Negotiating impactful renewal plans to keep our clients onboard and engaged.
* Strategist Extraordinaire: Developing and executing retention strategies that work.
* Growth Analyser: Dive deep into current services and products, find what works for our merchants, and amplify it.
* Solution Proposer: Come up with new, game-changing solutions for existing clients.
* Data Guru: Generate reports that provide real insights into customer behaviour.
You'll be handling phone calls and emails from customers looking to cancel or renew, managing your workload, and keeping meticulous records of all interactions. Plus, you'll play a key role in process improvement initiatives that take our retention efforts to the next level.
Qualifications
What are we looking for?
* A successful track record in customer success, preferably in retention, sales or relationship support.
* Experience in handling both outbound and inbound emails & phone calls.
* Proven ability to deliver top-notch customer service and maximise retention opportunities.
* A strong commitment to doing right by both the business and our customers.
* The ability to remain calm under pressure and adapt to changing circumstances.
* Proficiency in Microsoft Excel and Word, and overall tech-savviness.
* A target-driven mindset with persuasive, tenacious, and strong negotiation skills.
What can we offer you?
* 25 days of Annual Leave + Bank Holidays
* Clearly defined career progression ladder and growth opportunities within the business
* Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps
* Extended and improved maternity and paternity leave choices
* Private Medical and Life Insurance
* Pension Scheme
At Teya, we prioritise a growth mindset and the desire to learn over experience. We put our people first, offering opportunities and challenges that foster personal growth. We value diversity and are always looking for individuals with varied backgrounds and experiences to join our high-performing teams.
Join Teya and help us build a future where customer satisfaction and business success go hand in hand! Apply today to make a difference.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
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