Permanent, Full Time
Office based 8am - 5pm
We are looking to recruit a Supervisor / Team Leader to join our Maida ValeTeam.
About the Role
As the Customer Team Leader, you will ensure the Hub contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence.
Working to deliver the best quality service, you’ll be responsible for leading a team supporting the day-to-day activity. You’ll drive excellent service standards, influencing profitability and basic budget management, whilst ensuring ensure exceptional customer relationships are maintained.
About You
• Excellent supervisory skills
• Previous experience of leading and managing a small team of planners
• Experience of working in a social housing repairs environment
• Ability to establish and maintain effective customer relationships
• Strong understanding of WIP management ensuring targets are met and exceeded to achieve excellent customer satisfaction at all times
• Excellent customer service skills
• Excellent working knowledge of Microsoft Office, Word, Excel, & PowerPoint
Benefits we offer:
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Profit Share Discretionary Annual Bonus Scheme
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26 Days Holiday plus Bank Holidays
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Enhanced Pension Plan
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Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
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Life Assurance & Accident Cover
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Share Save
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Enhanced Maternity & Paternity Pay
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Work Perks Discounts & Vouchers
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Buy & Sell Holiday Schemes
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Flexible Working & Flexible Bank Holidays
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Cycle to Work
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Volunteering (2 days paid)
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Learning & Development Opportunities
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Extensive Wellbeing Support, including EAP
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Loyalty & Values Awards
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Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
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