InsureSafeLine is a dynamic, independent insurance brokerage based in Birmingham, dedicated to delivering tailored, market‑leading solutions for clients across the U.K. It forms part of YourSupportLine, a group of nine businesses offering a comprehensive range of financial services for SMEs. As the business continues its ambitious growth journey, we are seeking a highly organised and proactive Office Administrator to support day‑to‑day operations and enhance the overall efficiency of the team. This role is ideal for someone with strong administrative and customer service experience who thrives in a busy, client‑focused environment. Key Responsibilities Provide daily administrative support to the wider team Manage incoming calls, emails, and customer enquiries with professionalism Maintain accurate client records and update internal systems Assist with document preparation, data entry, and file management Support the coordination of renewals and general insurance administration Liaise with clients, insurers, and partners as required Ensure compliance with internal processes and FCA standards Requirements Minimum 2 years’ experience in Office Administration and Customer Service Strong organisational and multitasking skills with excellent attention to detail Confident communicator with strong written and verbal skills Proficiency in Microsoft Office applications and general office software Ability to work independently and collaboratively within a fast‑paced environment Insurance brokering experience is advantageous, but not essential Benefits Competitive salary 28 days’ annual leave (including bank holidays) Opportunities for training and development Company pension scheme Health and wellbeing programme Additional Information Please note that this role is fully office‑based. There is no hybrid working, and you will be required to work in the office 5 days a week. Unfortunately, we are unable to offer visa sponsorship for this position.