Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development | Hands-on Project Exposure We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career. The Role As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively. Alongside core support responsibilities, you’ll have the opportunity to: * Contribute to IT improvement projects * Get involved in system upgrades, rollouts, and changes * Work closely with wider IT teams and learn new technologies Key Responsibilities * Provide responsive and effective IT support across the business * Log, manage, and resolve incidents and service requests in line with SLAs * Escalate issues where required, following established procedures * Maintain clear communicat...