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It's inspiring the team to deliver an exceptional customer experience
Royal Collection Trust's retail operations, including permanent and seasonal shops across The Official Residencies of His Majesty The King and a growing eCommerce platform, sell a wide range of giftware—from limited edition porcelain and jewelry to postcards and souvenirs. All proceeds are invested into the care and conservation of the Royal Collection.
Retail Manager, London Shops
As the multi-site Retail Manager, you will ensure sales are driven and optimized by leading a dedicated team to deliver an outstanding retail experience.
Key Responsibilities
* Collaborate with the wider Visitor Operations department to deliver excellent service at every touchpoint of the visitor journey.
* Guide, train, and support your team to thrive in their roles, ensuring every customer feels welcomed.
* Use data to set targets and budgets, manage stock levels, and implement attractive store displays in partnership with central teams.
* Lead the preparation and delivery of the summer garden shop, requiring strong project management skills.
* Ensure the safe operation of shop floors, overseeing compliance with retail procedures, stock movements, financial audits, and system usage.
Every day brings new challenges, from opening checks to exceeding budgets. You will be the driving force behind continuous improvement in our London Retail business.
About You
Essential Criteria:
* Experienced retail professional with a focus on driving sales through exceptional customer service and commercial acumen.
* Proven experience in budgeting, target setting, and exceeding sales goals in target-driven environments.
* Strong numeracy and IT skills, with proficiency in Outlook and Word.
* Creative in designing attractive displays and maintaining professional shop presentation.
* Adaptable, with good judgment and initiative, capable of working effectively under deadlines and changing circumstances.
* Leadership skills with experience in recruitment and team development.
* Excellent communication and relationship-building skills, with a collaborative approach.
* Passionate about creating memorable customer experiences.
We offer a generous benefits package to support your wellbeing, including 25 days of annual leave (rising to 30), a non-contributory pension plan with 15% employer contribution, complimentary on-site lunch, and various leave options. Enjoy 20% off at Royal Collection Trust Shops, free admission to our locations, and other exclusive discounts.
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