About The Role
New Business Account Manager
Role Overview
The New Business Account Manager plays a critical role in onboarding and managing new accounts during their first four weeks with the business, ensuring a seamless transition and strong early engagement. The role also focuses on reactivating lapsed accounts, driving revenue growth, and establishing trusted relationships from the outset. Success in this position requires a proactive, commercially minded approach to client engagement, identifying opportunities for upsell and cross-sell, and delivering an exceptional onboarding experience that lays the foundation for long-term retention.
Key Responsibilities
1. Deliver a smooth and effective onboarding experience for all new accounts within the first four weeks.
2. Identify and convert upsell and cross-sell opportunities during the onboarding period.
3. Consistently achieve or exceed monthly and quarterly revenue targets.
4. Meet call quality standards and business KPIs.
5. Identify lapsed accounts and implement strategies to win back business.
6. Reintroduce phs products and services through tailored engagement plans.
7. Track, analyse, and report on recovery performance and success rates.
8. Build strong, trust-based relation...