Admission counselor

Company Description

KLAY Preschools and Daycare is India’s largest company-owned and company-operated childcare network, partnering with nearly 500 leading corporates to support working parents with reliable early education and care. Since 2011, KLAY has served over 70,000 families through 170+ centers across 20+ cities, offering infant care, preschool, after-school programs, and backup care for children aged 6 months to 10 years. The organization specializes in corporate childcare partnerships, including onsite and nearsite centers and reserved seat models that help employers meet statutory requirements and strengthen retention and DEI outcomes. Each KLAY center is designed to international standards and staffed by trained professionals delivering a thematic, play-based curriculum that supports holistic child development. With a presence in major cities such as Bengaluru, Mumbai, Delhi-NCR, Hyderabad, Pune, and more, KLAY focuses on creating inclusive, family-friendly workplace solutions for organizations and working parents.

Location : Sarjapur and Varthur Crestwood

Role Description

This is a full-time, on-site Admission Counselor role based at our Whitefield center. The Admission Counselor will serve as the primary point of contact for prospective families, handling inquiries via walk-ins, phone, email, and digital channels, and providing accurate information about KLAY’s programs, curriculum, policies, and fees. The role involves conducting center tours, presenting KLAY’s value proposition, addressing parent needs, and guiding them through the end-to-end admission process from first interaction to enrollment and onboarding. The Admission Counselor will maintain and update leads in the CRM, follow up with prospective parents, meet admission targets, and collaborate closely with center staff and corporate teams to align on occupancy and revenue goals. Daily responsibilities also include supporting parent orientations, ensuring a welcoming front-desk experience, preparing basic reports on inquiries and conversions, and upholding KLAY’s standards of safety, transparency, and customer care.

Qualifications

• Strong Communication and Interpersonal Communication skills to engage confidently and empathetically with parents, children, and internal stakeholders.
• Proven Customer Service experience, with the ability to handle queries, resolve concerns, and provide a positive, trust-building experience for families.
• Sales skills, including lead management, follow-up, and conversion, with comfort working toward defined admission and revenue targets.
• Background or interest in Education or early childhood services, with an understanding of how to explain curricula, programs, and developmental outcomes to parents.
• Additional beneficial qualifications: prior experience in admissions, front office, or counseling roles; basic proficiency with CRM or MS Office tools; strong organizational and record-keeping abilities; ability to work on-site during center operating hours; and a bachelor’s degree in any discipline (Education, Psychology, Business, or related fields preferred).

Interested candidate can drop their resume on ***email_hidden***