Service Assurance Agent Location:Dummer,Basingstoke Salary:£30,000-£32,000 Totriageandsupportcustomersreportingissues,toassistinensuringtheefficientworkingoftheinhouseServiceAssuranceteamwhiledeliveringexceptionalcustomerservicetoourclients. Responsibilities: WorkingcollaborativelywiththeServiceManagertodesignandimplementeffectivereportingtoaccuratelyreflectteamperformance Attendinternalprojectmeetingswherenecessary Toensureweareregularlycommunicatingwithclientswhileexceedingtheirexpectations. Maintainingaprocessdrivenworkenvironment. Collatingandcommunicatingfaultinformationtoensurequickresolution Enablingcontinuationofserviceviautilisationofvalue-addproducts UnderstandingandresolvingfaultswithinSLA AccuratelytriagingallticketsandpassingtorelevantsupportteamforthosenotresolvedbyServiceAssurance Co-ordinationofinternalandexternalresource LiaisingwithGroupNetworksandothersurroundingsupportteamsonfaults/asurance SkillsandExperience: Positivecan-doattitude. Strongcustomerserviceandcommunicationskills. Comprehensiveindustryknowledge. Greatattentiontodetail. Decisionmakingskills. Provenproblem-solvingattitude. Abilitytocoachothers. Experienceworkinginaproblemsolvingenvironment. InterestinTechnologyandInnovationandITLiterate. Benefits: 21daysholidayincreasingto22daysafter3yearsandto25daysafter5years Extradayoffforyourbirthday Buyholidayscheme EmployeeAssistanceProgramme Freeonsiteparking Enhancedcompanysickpay Discountedretailvouchers Reducedgymmembership Annualsalaryreview SCGmobilebenefit Employeereferralbonus Onsitecanteenofferingfreecroissantsandfreshlymadesoup SCGisproudtobeanequalopportunitiesemployer. WewelcomeapplicationsfromallpartsofthecommunityandarecommittedtoupholdingtheprinciplesoftheEqualityAct2010. Wearecommittedtosupportingapplicantswithdisabilities.Wewillendeavourtomakenecessaryadjustmentstoensureafairandaccessiblerecruitmentprocess.