Kickstart Your Tech Career with a Team That Values You — Not Just Your CV!
Do you bring great communication, a curious mind, and a positive ‘can-do’ attitude?
If so, you could be the perfect fit to join a growing Managed Service Provider (MSP) based in Redhill — where personality, potential, and enthusiasm count just as much as technical know-how.
Our client’s team is made up of friendly, down-to‑earth individuals from all kinds of backgrounds — from hospitality and public service to music and retail. What unites them is a shared drive to help others, a willingness to learn, and the energy to build rewarding IT careers. They’ll teach you the tech — you just bring the spark (and a little knowledge!)
Job Title: 1st Line Support Technician
Salary:£27,000 – £32,000 (dependent on experience)
Location: Redhill, Surrey (own transport essential)
Tasks
What You’ll Do
* Act as the first point of contact for customer queries — providing friendly, reassuring, and efficient support.
* Log, track, and resolve IT issues in the service management platform.
* Learn hands‑on across a wide range of technologies, including Microsoft 365, Windows, and networking.
* Liaise with the wider technical team to find solutions that delight customers.
* Play a key role in maintaining an excellent customer experience at every touchpoint.
Requirements
Who You Are
You don’t need a degree or existing IT qualifications — training and mentorship are provided. What matters is:
* You enjoy solving problems and helping people.
* You’re confident communicating with customers by phone and email.
* You’re organised, proactive, and willing to learn.
* You have previous experience in a customer‑focused role
* A passion for everything IT — You see technology as something to explore and grow with — not something to be intimidated by.
Benefits
Why Join?
* Clear routes for progression within a growing MSP
* Funded training and professional development (including CompTIA certification)
* 22 days holiday, rising to 25 with service
* Performance‑based bonus scheme
* Company laptop and regular team socials
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