Role and Location
Dynamics 365 (CRM) Product Manager – London – Permanent
Benefits
* Competitive salary and pension scheme
* 33 days holiday (inclusive of bank holidays), increasing to 38 days over 5 years
* Hybrid, flexible working
* Cycle to work scheme
* Electric Vehicle Scheme
* Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
* Discounts – access to Blue Light and NHS discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
Job Summary
Within the Product Management Team, the Dynamics 365 (CRM) Product Manager is responsible for the Dynamics 365 and Microsoft product planning and execution throughout the product lifecycle – gathering and prioritising product and customer requirements, defining the product vision, and working closely with stakeholders and delivery teams to ensure revenue and product optimisation goals are met.
Forming and managing effective relationships with key business stakeholders, in particular Business Owners, Product Managers, Business Analysts, Engineers and IT Leads. Work with stakeholders to deliver the Product Roadmap by producing clear and manageable roadmaps and backlogs for delivery and communication.
Experienced in product management and agile methodologies you bring stakeholders together to solve problems and optimise product capabilities to enable the business to reach their strategic and operational objectives. You effectively matrix‑manage cross‑functional team members assigned to your product squad, liaising across multiple teams and functions to ensure engagement and successful product delivery against agreed business expectations and governance processes.
This role is for D365 and Microsoft products within St John and therefore the applicant requires experience and knowledge with D365, CRM, Microsoft and associated architecture, tech stacks, processes and user support. St John are looking for a person who has demonstrable and proven experience working with Dynamics 365 to deliver CRM programmes with complex, multi‑audience organisations with a disparate database and business requirements to support growth, integrations, data cleansing and unified consent management. Alongside this we would expect the role to lead on Microsoft platform management, supporting wave releases and the adoption of new features and functionality.
About You
Education: GCSE level or equivalent (Grade C) including Maths & English (minimum of 5). Certifications: Product Management certified / Agile Project Management / any other recognised product management qualification. Experience: Demonstrable and proven experience of Microsoft Platform Management; proven experience of D365 product management lifecycle: product vision, product roadmap, backlog management, feature and user story development; demonstrable experience of D365 Sales, Marketing and Customer Engagement; experience of working in structured product teams following defined governance standards relating to product roadmaps, resource management, issue management, change management etc. Ability to translate complex technical solutions to a non‑technical audience and gain the right level of buy‑in and support.
Essential Responsibilities – All Product Managers
* Define the product strategy and roadmap in line with the organisation’s strategy and goals, and the DDaT transformation programme
* Create and manage timelines for delivering the product roadmap, planning new features and changes to the product that account for a range of factors such as risks and opportunities
* Be recognised as the expert in the business on the product, the industry and relevant technology
* Act as a leader for your product within the business and build relationships with business stakeholders
* Run cross‑functional squads to deliver product roadmaps without formal line management authority over squad members
* Ensure that requirements, solution design and tests are documented and maintained for traceability across product releases
* Work with external third parties on transformation programmes and/or the design and support of product features
* Run and participate in product ceremonies (stand‑ups, sprint planning, reviews and retros)
* Gather and evaluate ideas and opinions from users and product stakeholders to prioritise the most valuable features for delivery
* Inspire and enthuse colleagues and users of the product
* Implement and maintain appropriate product governance and communication structures
* Monitor, report and improve product performance
Essential Responsibilities – All Employees
* Engage, involve and empower St John People in problem‑solving and improving the organisation
* Actively promote diversity and a variety of perspectives across the organisation
* Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post‑holder
* Be able to work on your own initiative and be highly motivated to achieve both personally and within a team
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