Location: London / CambridgeSalary:£45,000 per annum plus Sodexo benefitsContract:Permanent, Full timeAbout the RoleWe are looking for a proactive and service-focused Deputy Facilities Manager to support the smooth, safe and efficient operation of workplace services across our London and Cambridge locations.This role plays a key part in delivering a high-quality workplace experience by overseeing daily service delivery across Reception, Switchboard, Hospitality, Housekeeping and Facilities. Working closely with the General Services Manager, you will help ensure services are consistently resourced, compliant and delivered to agreed standards while maintaining an exceptional customer experience.You will also champion a strong Health & Safety culture, ensuring that all workplace teams and subcontractors operate in line with Zero Harm principles and statutory compliance requirements.Key ResponsibilitiesOperations & Service DeliveryOversee daily workplace opening checks to ensure services are fully resourced and operational.Manage hospitality services, meeting room coordination and pantry operations.Ensure housekeeping teams maintain agreed cleanliness and presentation standards.Oversee facilities activities including planned preventative maintenance (PPM) and reactive maintenance.Support a seamless and professional front-of-house workplace experience.Health & SafetyPromote and maintain a strongZero Harm safety cultureacross all teams.Complete daily, weekly and periodicT1 and T2 audits.Ensure compliance withRisk Assessments, Method Statements and Safe Systems of Work.Deliver mandatory training for Workplace Coordinators, Hospitality teams and Housekeeping staff.Oversee subcontractor activity to ensure safe and compliant service delivery.Leadership & People ManagementProvide day-to-day leadership and line management for Workplace Coordinators, Hospitality teams and the Housekeeping Supervisor.Conduct regular performance reviews and support team development.Assist the General Services Manager withemployee relations matters, including performance and conduct management.Foster a positive, professional and collaborative workplace culture.Administration & ComplianceManage time and attendance processes, ensuring payroll accuracy.Administer supplier invoicing, stock management and supplier relationships.Maintain accurate documentation and compliance records within internal and client systems.Support reporting and data collection to ensure all KPIs and service standards are met.What Success Looks LikeA consistentlysafe, compliant and well-maintained workplace environment.High levels ofcustomer satisfactionand a professional workplace experience.Services delivered in line withService Level Agreements (SLAs)and performance KPIs.A motivated, engaged team deliveringcustomer-focused services.Strong operational oversight with issues identified and resolved quickly.About YouWe are looking for a motivated professional with strong leadership and workplace service experience.Essential skills and experience:Experience deliveringcustomer service or concierge-style workplace serviceswithin a corporate or multinational environment.Experience managingmulti-skilled service teams.Knowledge ofHealth & Safety legislation and compliance requirements.Experience managing HR processes such as payroll administration, training and employee relations.Strong understanding ofFront of House / Guest Services environments.Excellent organisational and multitasking skills.Strong communication and interpersonal abilities.Proficient inMicrosoft Office.A proactive, hands-on approach with a strong customer focus.Why Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belongin a company and team that values you for you. Actwith purpose and have an impact through your everyday actions.Thrivein your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailersSave for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesReady to be part of something greater?Join a team that values you for being you.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications