We're recruiting a Technical Support Analyst for a software company specialising in bespoke systems. This is a 100% office-based role, ideal for someone working in software or application support who enjoys a mix of technical problem-solving and user-facing work.
This role would suit a Software Support Analyst, Application Support Analyst, Product Support Specialist, or a 2nd Line Support Engineer with experience supporting configurable platforms. You'll be working across SQL, Windows, and database environments, supporting bespoke software used by external clients.
What you'll be doing:
* Managing support tickets and inbound calls using Jira
* Troubleshooting issues across SQL, Windows, and internal databases
* Supporting software configuration, setup, and client onboarding
* Delivering remote user training and documentation
* Testing and validating fixes and updates before release
What you'll need:
* Background in software or application support, ideally with a product-led company
* Strong SQL, Windows, and database skills
* Clear, confident communication skills, especially by phone
* Familiarity with tools such as Jira and remote access platforms
* IT degree or similar technical qualification
* Quick learner with a hands-on, proactive approach
What's on offer:
* Pension, private healthcare, commission scheme
* Free onsite parking
* Long-term development with a growing support function
Apply today if you're ready to build your career in a technically varied, product-focused environment.