Transport Manager
Borehamwood
Ref: VA1911
#OFE
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referal bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Talk to us about flexible working
8. VIP Awards – colleague recognition scheme
9. Cycle to work scheme
10. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
11. Steer Academy provides accredited ongoing training – paid for by the business
12. Opportunities for career progression
Steer Automotive Group is a reputable provider of automotive repair services committed to delivering excellence in customer service and operational efficiency. We take pride in our commitment to quality and strive to exceed customer expectations at every opportunity.
As a Transport Manager, you will play a pivotal role in ensuring the smooth delivery and collection of vehicles by effectively managing the workload and supervising the transport department. Key responsibilities include:
13. Managing the courtesy car fleet and de-fleeting procedures
14. Coordinating with recovery companies and loan car suppliers
15. Ensuring adherence to Customer Service level agreements
16. Managing and resolving customer complaints and other related issues
17. Conducting audits on department functions and monitoring compliance with cash collection rules
About You
You will possess the following qualifications and attributes:
18. Proven experience as a Transport Manager, supervising teams and managing workload ideally in an accident repair centre or similar transport logistic facility
19. Strong leadership skills with the ability to positively contribute to team morale
20. Excellent organizational and time management abilities
21. Effective communication skills, both verbal and written
22. Ability to work collaboratively within a team to achieve objectives
23. Detail-oriented with a focus on continuous improvement
If you are a motivated individual with experience as a Transport Manager and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.