Call Handler
Location: Belper
Pay Rate: £12.93p/h
Hours: Monday to Friday between 08.00am -18.00pm - also will need to work one weekend in 6 on a rota basis
Contract: Temp to perm for the right candidate!
Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We are working work with one of Europe's leading heating technology manufacturers, we're looking for Call Handlers to join our friendly, customer-focused team.
The role will include:
*Answer inbound calls from customers, engineers, and partners regarding servicing and any technical queries
*Log and process service requests, claims and maintenance appointments
*Advising customers that contact through telephone, email, SMS, live chat or WhatsApp
*Provide clear, empathetic and knowledgeable support to all callers
*Maintain Accurate records using the CRM system
What we are looking for:
*Strong verbal communication and active listening skills
*Previous experience in a customer service or call centre role is preferred
*Ability to stay calm under pressure and handle a high volume of calls
* IT literate - confident using phones, email and internal systems * A team player who takes pride in delivering a great customer experience
Benefits of this role:
* Onsite facilities which include canteen and parking
* Competitive pay rates
* Temporary to Permanent work, this is long term work
* Dedicated consultant and 24/7 phone lines
* Blue Arrow app to manage your hours and availability
How to apply:
If you would like to apply for this role, please click apply button and submit your up-to-date CV and follow the online registration process. Please allow 24-48 hours for your application to be processed (excluding weekends).
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.