Amazon Operations primarily consist of inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon. You will work with the leadership team to improve existing systems or processes, devise new methods, and reduce defects to serve Amazon’s customers better. You will analyze data, interact with cross-functional teams, and recommend and pilot improvements aligned with our goal to be the Earth’s Most Customer-Centric Company.
Key job responsibilities
1. Manage the overall operations of the Dry Grocery hub, catering to Tez dark stores, managed by a 3P partner. This involves coordinating with partner teams, such as the S&OP team for load balancing and future planning requirements to adequately prepare operations for business needs.
2. Collaborate with the transportation team to ensure smooth outbound operations, maintain a steady flow, and ensure the timely dispatch of customer orders.
3. Work closely with the supply chain team to ensure high standards for business continuity and expansion.
4. Drive the creation of quality initiatives, process improvements, and Lean initiatives to help functional areas meet and exceed business goals.
5. Share best practices across all departments and within the network, and work on improving process efficiency and setting up new processes required for site operations.
6. Collaborate with the 3P partner to build support and resources for projects and initiatives, and provide support for other initiatives.
7. Address operational and personnel issues affecting the functional area, raise potential issues impacting multiple areas, and proactively suggest solutions.
BASIC QUALIFICATIONS
* Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
* 3+ years of experience in performance metrics, process improvement, or lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
#J-18808-Ljbffr