The Role:
The Retail Change Support Manager is responsible for providing support to the Business Development Manager and Retail Change Manager to ensure all new and emerging strategic business initiatives are delivered within our offline channel
The role will facilitate the Retail led initiatives within key projects, including relevant stakeholder engagement in both the support centre and field, gathering real life intelligence on projects and potential future opportunities and risks, in order to ensure the transfer of successful elements to BAU roll out.
The role will lead project specialist/secondee's to deliver all project tasks to a high standard and within agreed timeframes as well as focusing on the development, delivery and ongoing enhancement of technological investment within Retail.
Key objective of the Retail Change function is to make a positive difference to our customers, teams and profitably.
About You:
Accountable for the leadership, engagement & output of project support teams (perm and secondment) assigned to specific areas of work
Encourage continuous improvement by empowering teams to drive change, build and maintain productive relationships with an ongoing focus on professional development
Work with the field teams, stores and Retail Change Manager to stay up to date with the changing retail needs and ensure the current offline Operating Model continues to evolve, using Project environments to test different opportunities aligned to the other initiatives being test-bedded
Work cross-functionally, acting as the voice of Retail and ensure a close relationship with both the Retail Operations Manager and Retail Workforce Planning Manager – to ensure activity aligns to the Retail Activity Plan and impacts to all operational processes are considered
Clear communication and engagement of internal people, process and system teams, along with external customers and suppliers to ensure a project is delivered and the needs of the business are met within agreed timescales and budget.
Technical Knowledge & Experience
Strong retail experience and ideally a detailed awareness of store and internal process within New Look
A proven ability when leading successful teams to deliver output related results and executing initiatives at pace
A track record of influencing stakeholders (up to and including Head of level) to deliver successful outcomes
A good existing internal network covering: Finance, IT, DC, Property, H&S, Risk & Compliance, People, Customer, BMD
Strong understanding of the importance of driving omnichannel culture change throughout the organisation
Proven communication skills (including experience communicating complex plans in a concise effective way)
Robust yet flexible skills in challenging others, with strong assertiveness and drive, whilst able to accept challenge professionally
Solution focussed and innovative, ability to think on feet and react to changes with pace in an ever-changing environment