Your new companyWe are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.Your new roleThe Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.Key responsibilities include:Leading the delivery of a high-quality, tenant-focused tenancy serviceManaging and developing a team of housing staff, embedding high standards and accountabilityTranslating housing legislation, regulation and policy into effective operational practiceEnsuring compliance with the Social Housing Regulation Act 2023 and Consumer StandardsOverseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaintsMonitoring service performance, KPIs and tenant satisfaction, implementing improvements where requiredWorking collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social careSupporting emergency planning and responding to critical incidents where requiredContributing to service development projects and deputising at senior level when neededWhat you'll need to succeedProven mamillotegmental experience within local authority or registered provider housing servicesStrong working knowledge of social housing regulation, statutory responsibilities and consumer standardsExperience leading and motivating multi-disciplinary teamsA track record of delivering performance improvement and service complianceStrong written and verbal communication skills, able to engage with tenants, staff and senior stakeholdersA tenant-centred, outcomes-focused approachA relevant housing qualification (e.g. CIH Level 5) or substantial equivalent experienceExperience preparing for or working within regulatory inspections is desirable.What you'll get in returnSenior, high-impact leadership opportunityOpportunity to stabilise and strengthen a key housing serviceHybrid working modelInitial short-term contract with immediate startWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk