Creating Welcoming Spaces for Learning, Teaching and Research.
Doing things differently.
User Experience Team Leader, Clifton Library (evenings)
Salary- £33, - £38, per annum (pro rata)
Part time- 17.05 hours per week(annualised hours)- permanent contract
This is a part-time, 36-week contract, based at our Clifton site in the first instance. Your working pattern will be:
Monday – Thursday, 4.30pm to 9.15pm
Friday 4.30pm – 9.15pm.
There will be a requirement to work three Bank Holidays/University Closure Days.
About the Role
As part of our User Experience Team Leader team, you will contribute to leading the delivery of high-quality Library services, ensuring a consistent, responsive and effective user experience for staff, students and visitors using library spaces and services. You will be responsible for leading a team of on-campus Information Assistants at Clifton Library but will be flexible to work at other sites as required.
With a customer service background and an ability to communicate effectively with a diverse range of people, you will have experience of contributing to a high-quality, customer-facing service.
You will be creative, self-motivated, adaptable and in possession of a ‘can-do’ attitude. You will bring outstanding communication skills and the determination to exceed customer expectations, along with an agile and creative approach to problem-solving.
You will be committed to personal development and will make a real impact by coaching and developing others to meet the current and future needs of our users. You will demonstrate an ability to serve as a role model in supporting the development of a fairer and more inclusive workplace culture.
We believe that success is built on having teams whose backgrounds and lived experience reflect the diversity of our users. We think a wide range of work experience and educational experiences could support you to be successful in this role. You may have worked in a service sector such as retail or hospitality and may not have considered working in the academic library sector. If you have the skills and experience to deliver customer-focused services in a culture of continuous improvement, then we want to hear from you.