Hostel Co-Ordinator
Maple Court, Waddelow Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9GF
£14.51 per hour
37.5 hours per week
Be the reason someone finds their footing
We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Hostel Co-Ordinator to our vibrant homelessness service at Maple Court, Waddelow Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9GF.
You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role
1. Support customers who have experienced homelessness to build independence and reach their potential
2. Ensure the smooth running of the service and promote it effectively
3. Work closely with colleagues and customers to deliver high-quality, intensive support
4. Manage and develop a team of Project Workers, including recruitment, training and rota planning
5. Oversee risk assessments and personalised support plans to maintain quality
6. Liaise with colleagues to achieve positive outcomes, focusing on tenancy sustainment and move-on goals
7. Promote safe working practices and complete health and safety checks
(This role is sometimes also referred to as Senior Support Worker or Senior Support Assistant).
Your skills
8. NVQ Level 3 in Health and Social Care or willingness to work towards this
9. Experience supporting people who have experienced homelessness
10. Knowledge of housing management, including rents, tenancies and health and safety
11. Understanding of occupancy agreements
12. Ability to work independently and remain calm under pressure
13. Proficient technology/IT skills (Microsoft Office and similar)
Your rewards
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:
14. Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
15. Company-paid life insurance
16. Parental leave arrangements and annual leave purchase scheme
17. Company-funded training and ongoing career development opportunities
18. Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
19. Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at or follow us on socials.
Before you apply
20. We can only accept applications from individuals with the right to work in the UK.
21. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
22. Internal candidates should apply via their internal careers account.
23. We may close this advert early, so please apply as soon as possible.
Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.