Tenancy Operations Manager - CambridgeTenancy Operations ManagerWe have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, jointly overseeing the day-to-day management of our Tenancy Management team. This is a new, additional post within the team.In this exciting role you will be responsible for:Delivering tenancy management services, including overseeing the day-to-day delivery of our tenancy audit programmeEngaging directly with tenants, leaseholders, councillors, resident representatives, and partner agencies across CambridgeDirect line management of officers within our Tenancy Management teamProject ManagementOur ideal candidate will have worked in social housing management and will have detailed knowledge of housing legislation and procedures to be a technical expert in tenancy management. You will work on your own initiative, manage a busy workload, and you will join us with a proven ability to lead teams dealing with complex and varied caseloads. Strong line management experience is a must, along with the ability to build effective relationships and excellent knowledge of key safeguarding principles. If this sounds like you, we will welcome your application.Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.An Enhanced DBS check is required for this post. What we can offer:A variety of learning and development opportunities via a range of sources and methodsAccess to the highly valued Local Government Pension Scheme (LGPS)Additional Voluntary Contribution (Shared AVC) SchemeAgile and Flexible workingAnnual leave purchasing schemeAnnually negotiated pay and award progressionConfidential advice and support via an Employee Assistance ProgrammeCycle to Work SchemeFamily friendly policiesFlexible Bank HolidaysFree swimming at CCC swimming poolsGenerous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)Gym Membership salary sacrifice schemeHome & Electronics salary sacrifice schemeLifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and moreProfessional Membership Fees paid for, dependent on roleRelocation Assistance may be payable in approved casesStaff reward and recognition framework- including annual staff awards ceremonySubsidy for public transportYour Care dynamic wellbeing platformHours: This is a full-time role, for 37 hours per week.Working Pattern: Monday-FridayContract: PermanentSalary: £47,181 - £52,413 per annum (City Pay Band 7), pro rata for part time.Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.More Information: Please go to www.cambridge.gov.uk where you can view all our pages, including, Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.If you would like an informal chat, please contact Anna Hill, Strategic Housing Management Lead on Anna.Hill@cambridge.gov.uk or 01223 458312.Closing date: 10 May 2026Interview dates: 22 & 29 May 2026Assessment for second stage: 5 June 2026Application Process: To be considered for this role, please visit www.cambridge.gov.uk/careers for ‘Our Vacancies’. You can follow the on-screen instructions to ‘Apply Online’ and submit an application.Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.